Employee Assistance Program for a Healthier, Happier Workplace
Confidential EAP counselling with AHPRA-registered psychologists — helping your employees manage workplace stress, personal challenges, and life’s difficult moments, so they can feel supported at work and beyond.
How Workplace Challenges Affect Your People
Work and personal life are deeply connected. Financial pressure, relationship strain, grief and loss, anxiety, or sleep difficulties rarely stay at home — they follow employees into meetings, deadlines, and team relationships. Left unsupported, these challenges show up as absenteeism, disengagement, conflict, and burnout.
An Employee Assistance Program gives your team a confidential, professional space to work through these challenges early — before they escalate. Our EAP counselling in Melbourne provides personalised, evidence-based support delivered exclusively by registered psychologists.
Registered Psychologists Only
- Every EAP session delivered by an AHPRA-registered psychologist
- Not a rotating panel of counsellors
- Integrated psychiatry support available for complex needs
Matched, Not Assigned
- Employees complete a brief confidential enquiry
- Matched with the psychologist best suited to their needs
- Keep the same psychologist for every session
Simple, Transparent Packages
- No annual retainers, registration fees, or lock-in contracts
- Pre-paid packages of 3, 6, or 10 sessions
- Valid for 12 months
Understanding EAP
What is an Employee Assistance Program?
An Employee Assistance Program (EAP) is a confidential, employer-funded counselling service that supports employees — and often their immediate family members — with personal and work-related challenges. Sessions are free for the employee, provided by qualified mental health professionals, and nothing discussed is shared with the employer.
Under Australian work health and safety laws, employers are expected to identify and manage psychosocial hazards such as stress, burnout, and workplace conflict. An EAP is one of the most practical, proactive ways to meet that obligation — while showing your team that their wellbeing genuinely matters.
Confidential — employees will only use a service they trust; ours is bound by AHPRA professional and ethical standards
Accessible — online across Australia or in person in Armadale, with appointments that work around business hours
Delivered by qualified clinicians — registered psychologists using evidence-based approaches such as CBT and ACT →
Continuous — the same psychologist each session, with a clear pathway to ongoing therapy → if longer-term support is needed
Simple for employers — one enquiry, one package, no ongoing administration
Flexible Access
Online & In-Person EAP Counselling, Australia-Wide
Whether your team works from a Melbourne office, from home, or across multiple states, every employee can access the same quality of care. Sessions are available via secure telehealth anywhere in Australia, or in person at our calm, private Armadale clinic. After-hours and weekend appointments are available. Get in touch with our team →
Confidential support for workplace and personal challenges
Appointments that fit around work commitments — including after-hours
Consistent care with the same psychologist, every session
What We Support
What Can Employees Use EAP Counselling For?
EAP sessions provide short-term, solution-focused psychological support across a broad range of concerns — whether they begin at work or at home.
Workplace Stress & Burnout
- Strategies to manage workload pressure and overwhelm
- Tools to restore energy, focus, and boundaries
- Support to prevent stress becoming chronic
Anxiety & Low Mood
- Evidence-based support for anxiety and depression
- Practical techniques to interrupt worry cycles
- Early intervention before symptoms escalate
Workplace Conflict & Communication
- Support to navigate difficult colleagues or managers
- Skills for assertive, constructive communication
- Guidance through performance or restructure processes
Relationship & Family Difficulties
- Support for relationship strain and family pressures
- Space to process separation or parenting stress
- Available to immediate family members under many packages
Grief, Loss & Major Life Changes
- Compassionate support through grief and loss
- Guidance through career transitions and redundancy
- Help adjusting to significant life events
Sleep, Fatigue & Wellbeing
- Support for sleep difficulties affecting daily functioning
- Strategies for energy, routine, and recovery
- Building sustainable long-term wellbeing habits
What To Look For
When Workplace Stress Becomes Something More
Workplace stress doesn’t always look like a crisis. Often it builds quietly — and by the time it’s visible, performance, relationships, and health are already affected. Understanding the signs helps employees seek support early, and helps managers know when to point someone toward the EAP.
For Employees
- Persistent Sunday-night dread and trouble switching off after hours
- Irritability with colleagues or family
- Difficulty concentrating
- Physical symptoms like tension headaches or disrupted sleep
For Employers & Managers
- Rising absenteeism and presenteeism
- Increased conflict and withdrawal from team activities
- Missed deadlines from usually reliable staff, and higher turnover
- Early access to confidential support is one of the most effective early interventions
Simple to Set Up
How Our EAP Works — 4 Simple Steps
1
Employer Purchases a Package
Your organisation emails info@positivewellbeingpsychology.com.au with “EAP Package Enquiry” or submits the form below. Choose a pre-paid package of 3, 6, or 10 sessions — assigned to a specific employee, or available as a shared pool your team can draw on.
No setup fees, retainers, or contracts2
Employee Makes a Confidential Enquiry
The employee completes our secure online enquiry in their own time. This step is entirely confidential — the employer arranges the funding, but never sees who books, when, or why. Submit your confidential enquiry here →
100% confidential3
Matched With the Right Psychologist
We match each employee with the AHPRA-registered psychologist best suited to their needs and preferences, with appointments available in person in Armadale or via telehealth anywhere in Australia.
In person or telehealth Australia-wide4
Ongoing, Consistent Support
The employee sees the same psychologist for every session within the package. Sessions remain valid for 12 months. If longer-term support is needed, you can fund additional sessions — or if this is not desired, we help them transition seamlessly, often to a Medicare-rebated pathway with the same psychologist, so the therapeutic relationship never has to restart. That way, they can continue with the psychologist they have established a therapeutic relationship with under their own funding with a Medicare rebate.
Sessions valid for 12 monthsThe Business Case
Why Employers Invest in EAP Support
Poor mental health carries a significant cost for Australian businesses through absenteeism, presenteeism, and turnover — and under model WHS laws, managing psychosocial hazards is now a legal expectation, not just good practice. An EAP is a modest, fixed investment that gives employees a professional support pathway, helps issues get addressed early, and signals a workplace culture where people are genuinely valued. For small and medium businesses in particular, a pre-paid package model means you support your team without paying annual retainers for a service that may go unused.
Understanding The Roots
Common Drivers of Workplace Stress
Workload & Role Pressure
- Sustained high demands and unclear expectations
- Understaffing and stretched resources
- Always-on communication culture
Interpersonal Dynamics
- Conflict with colleagues or managers
- Poor communication or bullying
- Feeling unheard at work
Change & Uncertainty
- Restructures and redundancy fears
- New leadership or shifting priorities
- Rapid organisational change
Life Outside Work
- Financial stress and relationship difficulties
- Caring responsibilities and health concerns
- Grief and life events that inevitably affect work
How We Compare
What To Expect From EAP Counselling In Melbourne?
| Features | Positive Wellbeing Psychology Access | Typical EAP Arrangements |
|---|---|---|
| Pre-Paid Session Package | Positive Wellbeing Psychology Access Organisations purchase packages of 3, 6, or 10 sessions that can be assigned to an individual or shared across employees. | Typical EAP Arrangements Some EAP providers require per-session approvals or ongoing payment processing. |
| Employer Purchase Model | Positive Wellbeing Psychology Access Employers arrange the package once, allowing employees to access pre-funded counselling sessions. | Typical EAP Arrangements Employees may need repeated authorisation for each session. |
| 12-Month Validity | Positive Wellbeing Psychology Access Sessions remain available for a full 12 months and can be accessed Australia-wide. | Typical EAP Arrangements Access periods may be shorter or geographically limited. |
| Confidential Intake Process | Positive Wellbeing Psychology Access Employees complete a secure online enquiry so they can be matched with a suitable psychologist. | Typical EAP Arrangements Intake systems may be administrative and less personalised. |
| Flexible Delivery Options | Positive Wellbeing Psychology Access Counselling available online or in person to support accessibility and continuity. | Typical EAP Arrangements Some services limit access to a single format. |
| Clear Pricing Enquiries | Positive Wellbeing Psychology Access Dedicated email channel for organisations seeking package information and FAQs. | Typical EAP Arrangements Pricing structures may be unclear or harder to obtain. |
| Clinician Qualifications | Positive Wellbeing Psychology Access Every session delivered by an AHPRA-registered psychologist, with psychiatry support available where needed. | Typical EAP Arrangements Panels may mix counsellors of varying qualification levels; employees rarely choose. |
| Continuity After EAP | Positive Wellbeing Psychology Access Employees can continue with the same psychologist via Medicare or private sessions when the package ends. | Typical EAP Arrangements Support typically ends when sessions run out, requiring a new provider and starting over. |
FAQ
Common Questions About Our Employee Assistance Program
What is an Employee Assistance Program (EAP)?
An Employee Assistance Program (EAP) is a confidential counselling service funded by an employer to support employees with personal and work-related challenges. At Positive Wellbeing Psychology, EAP sessions are delivered by AHPRA-registered psychologists, in person in Armadale, Melbourne or via telehealth Australia-wide.
Is EAP counselling confidential?
Yes — EAP counselling is completely confidential. Your employer funds the sessions but never receives information about what you discuss, and our psychologists are bound by AHPRA professional and ethical standards as well as Australian privacy law. Nothing is shared without your written consent.
How does the EAP work for employers?
Employers purchase a pre-paid package of 3, 5, or 10 counselling sessions, which can be assigned to one employee or shared across your team. There are no setup fees, annual retainers, or lock-in contracts. Simply email info@positivewellbeingpsychology.com.au with “EAP Package Enquiry” or submit an enquiry below.
How much does an EAP cost?
Our EAP uses a simple pre-paid package model — you pay only for the sessions you purchase, with no registration fees or annual contracts. Email info@positivewellbeingpsychology.com.au with “EAP Package Enquiry” in the subject line for current package pricing, and our team will respond promptly.
How many EAP sessions do employees receive?
This varies, but many people begin to notice meaningful change within 8 to 12 sessions. Treatment length depends on the complexity of the presentation and whether other conditions, like depression, are also present.
Who can use the EAP? Can family members access it?
Employees of participating organisations can access the EAP, and immediate family members may also be supported depending on how the employer structures the package. Ask us when arranging your package if you’d like family access included.
What issues can EAP counselling help with?
EAP counselling supports a wide range of concerns including workplace stress, burnout, conflict, anxiety, depression, grief and loss, relationship difficulties, sleep problems, career transitions, and time management.
Are sessions available online, after hours, or interstate?
Yes. Sessions are available via secure telehealth anywhere in Australia, or in person at our Armadale clinic in Melbourne, with after-hours and weekend appointments available.
Who delivers the counselling — psychologists or counsellors?
All EAP sessions at Positive Wellbeing Psychology are delivered by AHPRA-registered psychologists. Where an employee’s needs are more complex, we can also offer integrated psychiatry support — something few EAP providers can arrange in-house.
How quickly can an employee be seen?
Once a package is in place, employees simply submit a confidential online enquiry and we match them with a suitable psychologist promptly, prioritising appointment times that work around their commitments — including after hours.
How long is an EAP package valid?
EAP packages are valid for 12 months from purchase, so employees can schedule sessions when they genuinely need them rather than rushing to use them.
What happens when EAP sessions run out?
Support doesn’t have to end. Employees can continue with the same psychologist privately or, where eligible, through Medicare rebates with a GP Mental Health Treatment Plan — meaning no starting over with a new provider.
Can employees choose or change their psychologist?
Yes. When an employee submits their enquiry, we match them with the psychologist who best suits their needs and preferences. If the fit doesn’t feel right, we’ll happily arrange a change — the therapeutic relationship matters.
Do you provide EAP for small businesses?
Absolutely. Because our packages are pre-paid with no annual retainer or minimum headcount, the model suits small and medium businesses that want to offer genuine support without enterprise-level contracts.
Registrations & Membership
Committed to Ethical Practice & Clinical Excellence
01
Our Story
Positive Wellbeing Psychology was established in 2020 by founder Emily Burton, a Registered Psychologist and AHPRA Board-Approved Supervisor.
02
Our Team
We are now home to a team of more than 10 clinicians committed to delivering high-quality psychological and psychiatry care, with a special interest in anxiety, trauma, ADHD, and more.
03
Our Practice
Our clinical practice is grounded in evidence-based treatment approaches for individuals of all ages, delivered in-person at our Armadale clinic and online via telehealth across Australia.
Registrations & Membership
Australian Association Of Psychologists
Australian Psychological Society
Royal Australian & New Zealand College of Psychiatrists
Australian Health Practitioner Regulation Agency
Australian Association Of Psychologists
Australian Psychological Society
Royal Australian & New Zealand College of Psychiatrists
Australian Health Practitioner Regulation Agency
Get in Touch
We’ll Connect You With The Right Support
Enquire About An EAP Package
Find Us in Armadale, Melbourne
Located In A Calm, Welcoming Space For Your Comfort
Support Your Team Today
A supported employee is an engaged employee. Whether you’re an HR manager formalising your wellbeing strategy or a small business owner who wants to look after your people, our EAP makes professional psychological support simple to arrange and easy to use.
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