FOR CLIENTS & PATIENTS
Secure, Medicare-eligible telehealth appointments with our Melbourne psychologists and psychiatrists
— available Australia-wide.
How It Works
Telehealth Therapy Online
Telehealth sessions run via secure video call, with the same session length and structure as an in-person appointment. You’ll receive a
private link ahead of your session — no extra software or accounts needed.
Before You Begin
Setting Up For Your Online Therapy Session
SELECTING PREFERRED DEVICE
A laptop or iPad is recommended for optimal flexibility and
positioning during the session.
PRIVATE SPACE
Choose a private, quiet space with good lighting and minimal distraction. It’s also
helpful to have your charger nearby and to use headphones.
STABLE WIFI CONNECTION
A stable wifi connection helps avoid interruptions. If your call drops,
we’ll call your mobile.
PREPARATION
Have any worksheets, journals, or between-session materials ready
beforehand.
Optimising Telehealth Sessions
Five Ways To Get The Most From Telehealth
1
Minimise Distractions & Prevent Interruptions
Close unnecessary browser tabs, silence notifications, and ask household members not to disturb you during your session. A distraction-free environment helps you stay focused on therapeutic work. If working from home, use a "do not disturb" sign on your door to prevent interruptions.
Increases therapy effectiveness2
Establish Consistent Session Routines
Schedule your telehealth sessions at the same time each week if possible. Consistency builds therapeutic momentum and helps you establish a mental health routine. Consider preparing 5–10 minutes beforehand by reviewing any worksheets or topics you'd like to discuss.
Better therapeutic outcomes3
Use Written Notes Between Sessions
Keep a journal or notes of thoughts, emotions, or situations that come up between sessions. Bringing these to your telehealth appointment helps you make the most of your time with your psychologist. Many clients find this deepens their progress.
Maximises session value4
Build Comfort & Rapport on Video
Position your camera at eye level so you're looking towards the screen naturally. Maintain eye contact by looking at the camera when speaking, not the video preview. Your psychologist will adjust pacing and delivery to ensure you feel heard and understood—telehealth doesn't reduce the therapeutic relationship.
Strengthen client-therapist connection5
Engage Actively & Ask Questions
Online psychology works best when you actively participate. Ask your psychologist to clarify concepts, request additional resources, or discuss how you can apply strategies between sessions. Your engagement directly impacts your progress.
Research-backed for better resultsTrusted by Many
Helping You Improve Your Mental
Health & Wellbeing
500+
Psychological Assessments Completed
1200+
Sessions Completed
9+
Skilled Psychologists & Psychiatrists
As Featured In & Professional Contributions
Clients & Speaking Engagements
AFL Players AssociationSupporting elite athletes and their families
College Of Professional PsychologistsGuest speaker
Monash Student AssociationGuest speaker
AFL Players AssociationSupporting elite athletes and their families
College Of Professional PsychologistsGuest speaker
Monash Student AssociationGuest speaker
Registrations & Membership
Australian Association Of Psychologists
Australian Psychological Society
Royal Australian & New Zealand College of Psychiatrists
Australian Health Practitioner Regulation Agency
Australian Association Of Psychologists
Australian Psychological Society
Royal Australian & New Zealand College of Psychiatrists
Australian Health Practitioner Regulation Agency
Committed to Clinical Excellence & Ethical Practice
FAQs
Frequently Asked Questions
What is online psychology (telehealth psychology)?
Online psychology, also called telehealth psychology, is mental health support delivered remotely via secure video or phone. You receive the same professional care as in-person sessions from AHPRA-registered psychologists.
What device and platform do I need?
A laptop, tablet, or smartphone with a camera, microphone, and stable internet connection is all you need. We recommend a laptop or iPad for the best flexibility. Sessions run through a secure, encrypted video link — no extra software download is required.
Is telehealth covered by Medicare the same as in-person?
Yes — rebates work exactly the same whether you attend online or in person. See our full Medicare rebate breakdown.
Can I switch between telehealth and in-person sessions?
Yes, you can move between telehealth and in-person sessions as your needs or circumstances change, simply by letting our admin team know. Many clients use a mix of both.
What happens if my connection drops mid-session?
If your video call disconnects, your psychologist will call your mobile to continue the session without delay. We recommend a stable Wi-Fi connection and having your phone nearby as a backup.
Is telehealth available for psychiatry, or only psychology?
Both. You can book telehealth appointments with our psychologists or our psychiatrist, including new assessments and follow-up reviews, from anywhere in Australia. For a breakdown of how psychology and psychiatry differ online, see our Online Psychologists FAQ.
Get in Touch
Reach Out to Our Melbourne Mental Health Professionals
